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=001  INLIS000000000011513
=005  20211124031017
=035  ##$$a 0010-1121000255
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=008  211124################g##########0#eng##
=020  ##$$a 0688132464
=082  ##$$a 338.479
=084  ##$$a 338.479  Ros c
=100   #$$a Rosenbluth, Hal F
=245  1#$$a The Customer comes second : $b and other secrets of exception al service /$c Hal F Rosenbluth
=250  ##$$a ed.1.cet.1
=260  ##$$a New York :$b Quill,$c 1992
=300  ##$$a 240 hal. ; $c 21 cm
=650  ##$$a pelayanan
=856  ##$$a Perpustakaan LAN
=990  ##$$a 00074525