=LDR 00000nam 2200000 4500 =001 INLIS000000000018751 =005 20241210025305 =035 ##$$a 0010-1224000122 =007 ta =008 241210################g##########0#ind## =082 ##$$a 658.81 =084 ##$$a 658.81 WEL k =100 #$$a Wellington, Patricia =245 1#$$a Kaizen Strategies for Customer Care /$c Patricia Wellington =260 ##$$a Batam :$b Interaksara,$c 1998 =300 ##$$a 288 halaman : $b ilus ; $c 24 cm =650 #4$$a Marketing =990 ##$$a 00044070 =990 ##$$a 00074446