=LDR  00000nam  2200000   4500
=001  INLIS000000000018779
=005  20241212093911
=035  ##$$a 0010-1224000150
=007  ta
=008  241212################g##########0#eng##
=020  ##$$a 0 7494 0351 9
=082  ##$$a 658.812
=084  ##$$a 658.812 MAR m
=100   #$$a Martin, William B.
=245  1#$$a Managing Quality Customer Service /$c William B. Martin
=260  ##$$a England :$b Kogan Page,$c 1991
=300  ##$$a 91 halaman : $b ilus ; $c 21,5 cm
=650  #4$$a Customer Service
=990  ##$$a 00084603