00000nam 2200000 4500 INLIS000000000000093 20180724133440 180724||||||||| | ||| |||| || | 0471966398 010-0718000093 en 658 658 Hei s Heijden, Kees Van Der Scenarios the art of strategic conversation New York John Wile & Sons 1996 xiv, 305 hlm. : ilus. ; 26 cm. Manajemen