The basic of performance measurement is an excellent introductory text that : 1. Explains how to create effective performance measures.2. Provides a detailed five-step method for developing a performance measurement system.3. Contains brief examples of the types of performance measures.4. Devotes a section to the use of displays in encouraging active use of measurements.
With this book, all levels of empleyees will be able to connect the right type of measurement to the right output whether the purpose is to diagnose a problem or to indicate performance towards a goal. (Tp) ; Bibliografi : hlm. 71