Perpustakaan Pusat LAN RI

Manajemen

In recent years, a commitment to increased accountability and improved performance has become essential in both governmetal agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance. Theodore H. Poister in this vital resource will help the agency level. The ideas, tools and processes in this vital resources will help organizations develop measurement systems to support such results-oriented management approaches as trategic management, results-based budgeting, performance management, process improvement, performance contracting and employee incentive systems. Using this book as a guide, public and nonprofitorganizations can accrurately measure outputs, efficiency, productivity, effectiveness, service quality and customer satisfaction and use the resulting data ato strengthen decision-making and improve agency and program performance.
Measuring performance in public and nonprofit organizations shows how to identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report and utilize the data. This important resosurce also shows how to tailor perfomance measurement systems to support particular management and decision-making processes. Spesific applications of performance measurement include strategic planning and management, budgeting, performance management, process improvement and comparative benchmarking. In addition, the book identifies common methodological and magerial problems that often confront managers in developing such systems and presents a number of targeted strategies for the successful implementation of measurement systems in public and nonprofit organiations.